At home, guests connect their phones, laptops, tablets, streaming devices and work applications without thinking about the network behind them.
EmpressWiFi is built around a simple idea: hotel Internet should feel familiar. Guests should be able to connect their everyday devices and use the Internet the way they already know how to use it at home.
Authentication should be simple, understandable and quick. Guests should not need an IT lesson just to get online.
Phones, tablets, laptops, streaming devices and work equipment should behave the way guests expect.
Streaming, video calls, VPNs, cloud applications and ordinary web services should work without unnecessary interference.
The best hotel Wi-Fi experience is one the guest barely notices. It connects, it works and it stays out of the way.
The guest should not have to adapt to the network. EmpressWiFi is designed to deliver the freedom and simplicity of a residential Internet experience while maintaining the control and reliability required in a commercial hotel environment.
Behind the simple guest experience is a professionally managed hospitality network designed to give hotel operators visibility, control and predictable performance.
Every hotel has finite Internet capacity. EmpressWiFi protects that capacity by managing overall consumption fairly rather than unnecessarily deciding which legitimate applications guests may use.
Understand coverage problems, roaming behavior, overloaded access points, Internet utilization, device counts and service interruptions.
Identify whether a problem follows a particular device, guest area or access point so issues can be resolved faster and more accurately.
When the network behaves the way guests expect, the front desk spends less time explaining Wi-Fi and more time taking care of guests.
Bandwidth management is necessary. Arbitrary interference is not.
Then let the Internet be the Internet.
EmpressWiFi comes from decades of real hospitality operating experience. That means we understand technology from the owner's office, the front desk, the maintenance room and the guest room.
We stay in hotels. We connect the same kinds of devices our guests connect. We experience the same captive portals, coverage problems and network restrictions they experience.
That changes the questions we ask.
Is the network working?
And more importantly:
Is the network working the way a guest expects it to?
It's unremarkable.
Their devices work.
Their video plays and their calls connect.
They don't have to troubleshoot the hotel's network.
That's success.
The control, reliability and visibility your hotel needs.